1. Introduction

Rapid Response Medical Supply LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit https://rapidresponsedme.com or communicate with us through our website, phone, or email.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

a. Information You Provide Directly

When you complete a form, request information, or contact us, we may collect:

• Name
• Phone number
• Email address
• Mailing or delivery address
• Company or clinic name
• Details about requested products or services
• Any attached files (such as prescriptions or documents)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type, device type, and IP address
• Pages visited and time spent on the site
• Date and time of access
• Referral source (such as search engine or social link)

We use cookies and similar technologies for website analytics and to improve user experience.

3. How We Use Your Information

• To respond to your inquiries or process product requests
• To contact you regarding your order or service inquiry
• To improve our website and services
• To comply with applicable laws, licensing, or accreditation requirements
• To send you updates or information (only with your consent)

We do not sell or rent your personal information to any third party.

4. Communication Consent

By submitting a form or providing your contact information, you authorize Rapid Response Medical Supply LLC to contact you by phone, email, or text message regarding your inquiry, even if your number is listed on a Do Not Call registry.

You may withdraw your consent to receive communications at any time by contacting us at the email address listed below. Providing consent to communication is not a condition of purchase.

5. Sharing of Information

We may share your information only when necessary to:

• Fulfill product orders or deliveries (with contracted manufacturers or couriers)
• Verify insurance coverage or physician prescriptions (with authorized healthcare providers)
• Comply with legal, regulatory, or accreditation obligations

All third parties that handle information on our behalf are required to maintain confidentiality and follow HIPAA-compliant safeguards.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet can be guaranteed 100% secure, and you acknowledge that you use this website at your own risk.

7. HIPAA Compliance

Rapid Response Medical Supply LLC is committed to protecting the privacy and security of all Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any PHI collected through forms, email, or fax will be used only for treatment, payment, or healthcare operations as permitted by HIPAA.

If you are a patient and wish to request a copy, amendment, or restriction of your PHI, please contact our Privacy Officer listed below.

8. Links to Other Websites

Our website may contain links to external websites operated by other entities. We are not responsible for the content, privacy practices, or security of those third-party sites.

9. Your Rights

You have the right to:

• Access or correct your personal information
• Request deletion of data where applicable
• Withdraw consent to communications
• Request a copy of our HIPAA Notice of Privacy Practices (for patients)

To exercise any of these rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The “Effective Date” at the top will indicate the most recent version.

11. Contact Information